To protect store layout and product display standards. However, we allow limited photos for social media, price requests, or if you use the designated photo area. Just ask a staff member first.

We use an itemized receipt format. Please review your receipt before leaving the store. If anything looks unclear, ask immediately: mistakes can be corrected on the spot.

This may happen due to a barcode scan error. Staff are trained to double-check scanned items, but if it happens, we fix it immediately and issue a refund.

If a billing error occurs, we will refund the difference once verified.

Transfer delays are usually caused by the receiving bank’s network. In many cases, the funds settle shortly after. If wrongfully debited, contact your bank: only they can reverse or confirm the transaction.

If double debit occurs, we confirm that we received only one payment. If so, the extra debit must be resolved by your bank. We’ll provide any proof needed.

If the product fails within the warranty period and the issue is not from misuse, we inspect it and exchange it.

Exchanges are declined if damage is caused by improper use, rough handling, or when the issue falls outside the exchange/warranty policy.

If the product fails due to a manufacturer defect, we process it based on warranty terms. If the problem comes from usage conditions, we may not be able to exchange it.

Yes. We provide basic guidance, instructions, and demo videos where available. Ask staff or contact support.

Bring the item, all accessories, the original receipt, and packaging if possible. No receipt = no exchange.

Yes. Warranty coverage depends on the product category and applies only to manufacturer defects: not damage from misuse or wear & tear.

Card refunds depend on your bank. Transfers, if reversed, are also controlled by your bank’s processing time ; not the store.